Refund policy

Return & Refund Policy

At Wear'O, we want you to be happy with your purchase. If you receive a defective, damaged, or incorrect product, we're here to help.

1. Eligibility for Returns

You may request a return or exchange if:

The watch arrives damaged or defective.
You receive the wrong product.
The product is significantly different from what was ordered.

Return requests must be made within 7 days of receiving your order.

2. Product Condition

To be eligible for a return, the product must be:

Unused and in its original condition.
Returned with the original box, packaging, and accessories.
Free from scratches, damage, or signs of use.

3. Non-Returnable Items

Products that have been damaged due to misuse, accidents, water damage, unauthorized repairs, or improper handling may not be eligible for return or exchange.

4. How to Request a Return

Please contact our customer support within 7 days of receiving your order. Provide your order number and, where applicable, clear photos or videos showing the issue.

Our team will review your request and guide you through the return process.

5. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed using the applicable payment method or arranged according to the payment method used for your order.

6. Exchanges

If you receive a defective, damaged, or incorrect watch, we may offer a replacement, subject to product availability.

7. Return Shipping

If the return is due to a defective, damaged, or incorrect product, Wear'O may cover the applicable return shipping cost.

For other return requests, the customer may be responsible for return shipping costs.

8. Important Note

Please inspect your package when you receive it. If the package appears damaged, please take photos or videos before opening it and contact us as soon as possible.

Wear'O reserves the right to refuse returns that do not meet the conditions outlined in this policy.